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Frequently Asked Questions

Quick answers about delivery, returns and ordering from Marian Holy Art. If you cannot find what you need, please contact us.

Delivery

Do you ship internationally?

Yes. We deliver to most locations worldwide. Current rates are €7 within Ireland (€6 for medals), with free shipping on Irish orders over €49, €10 to the rest of the European Union and €14.99 to the rest of the world. The exact cost for your basket is shown at checkout before you pay. Full details are on our Delivery page.

How long will my order take to arrive?

We process orders within 1 to 2 business days. Standard delivery within Ireland then takes about 5 to 7 business days, and international delivery usually takes 7 to 14 business days depending on the destination. These are estimates, and customs, weather and other factors can affect them.

How do I track my order?

Once your order has been dispatched you will receive a notification and a tracking number by email, with a link to follow your parcel.

Will I have to pay customs or import fees?

For international orders, any customs duties, taxes or import fees are the responsibility of the customer. They vary by country, and your local customs office can advise you.

What does “Postage Included” mean?

Items marked Postage Included ship free to Ireland, whatever the size of your order.

Returns and refunds

How can I return a product?

You can return an item within 14 days of delivery if it is unused, undamaged and in its original, unopened packaging. Please email marianholyart@gmail.com or phone +353 87 250 5605 or +353 87 401 6817 with your order number, the reason for the return and the item or items. You pay the return postage unless the item is defective or incorrect, and we recommend a trackable service. See our Return Policy.

Which items cannot be returned?

Custom or personalised products, sale or discounted items, and opened or used religious items cannot be returned.

How do refunds and exchanges work?

Once your return has been received and checked, we will let you know whether your refund is approved. Approved refunds go back to your original payment method. For an exchange, please return the original item and place a new order. The new item is dispatched once the return has been processed.

What if my order arrives damaged or defective?

Please contact us straight away at marianholyart@gmail.com. We will arrange a replacement or a full refund, depending on the issue.

Orders and contact

Can I change or cancel my order?

Please contact us as soon as possible by email or phone, with your order number. We process orders within 1 to 2 business days, so the sooner you get in touch the better.

Where can I buy Marian Holy Art products?

Our products are available online on this website and at Knock Shrine in Ireland.

How do I contact you?

Email marianholyart@gmail.com or phone +353 87 250 5605 or +353 87 401 6817. You can also use the message form on our home page. More details are on our Contact page.